Paul Banco, CEO and co-founder of ETHERFAX, spoke with Peter Birch from Talking HealthTech about the ongoing reliance on faxing in healthcare systems, both in the US and globally. Paul discusses the reasons fax persists, the barriers to interoperability, and how new technologies like AI are starting to reshape old workflows. He also explores why fax is still so widely used, not just because it’s familiar, but because complex, disparate health systems still struggle with interoperability. Watch the interview below to learn how ETHERFAX is using AI and intelligent document processing to streamline the journey from unstructured fax documents to actionable health data, making day-to-day work in healthcare more efficient.
Key points:
- Why 75% of health data in the US is still faxed, despite available alternatives.
- The reasons behind fax’s endurance: ease, ubiquity, and perceived security.
- How AI-powered solutions are reducing manual data entry, cutting inefficiencies, and enhancing clinical workflows—without removing the human touch.
- What the road to interoperability really looks like, and how new tech is trying to close the gap.
