Lane and ETHERFAX Provide Innovative Document Exchange Solution for Healthcare Organizations
Lane is recognized globally as a leader in secure messaging communications and fax integration across a wide range of industries. Lane aims to exceed expectations by applying robust and tailored solutions that yield tangible results for their clients. With a strong track record of implementing systems across 50 countries, Lane’s team possesses extensive knowledge and experience in developing solutions from the largest financial institutions to healthcare companies, as well as other public and private enterprises.
Challenge
Businesses in nearly every industry are seeing a need to replace legacy network solutions, such as those that rely on expensive telephony equipment and the PSTN, due to data privacy concerns, technical failures, and rising costs.
Healthcare organizations in particular require a modern, secure, and reliable way to exchange patient data and business-critical documents. Unfortunately, many clinical care teams are still utilizing legacy systems and traditional fax machines to exchange protected health information (PHI), which often leads to inefficiencies, security risks, and even delayed treatment.
A digital, cloud-based solution is necessary to improve care coordination, accelerate healthcare communications, and increase security.
Solution
In 2018, Lane and ETHERFAX partnered to provide organizations with a superior document exchange solution. As a patented Infrastructure-as-a-Service solution, the ETHERFAX Secure Exchange Network (SEN) offers a seamless transition from traditional network solutions, telephony equipment, and the PSTN.
By extending Lane’s systems and applications to ETHERFAX’s hybrid-cloud network, Lane’s healthcare customers can securely send and receive PHI to millions of ETHERFAX’s connected endpoints with guaranteed delivery. ETHERFAX’s encrypted data exchange solutions operate in a HIPAA and SOC 2® compliant environment that is both HITRUST CSF® and PCI DSS certified.
In 2019, Lane expanded the deployment by integrating the ETHERFAX API into its applications that serve healthcare, finance, and enterprise customers. The ETHERFAX API, a web interface based on REST semantics, enables LANE to integrate fax and secure document delivery services into their applications fast and efficiently. As a scalable and highly available service, the ETHERFAX API also allows LANE to exchange a high volume of faxes with ultra-fast transmission speeds.
Together, ETHERFAX and Lane have created a seamless transition process for organizations to easily set up and implement their new service while improving security protocols across their entire business network.
“We’re proud to help healthcare organizations replace traditional faxing with ETHERFAX’s innovative and digital secure document exchange solutions,” Liz Maya, CEO of Lane, stated.
Results
As a result of the partnership, Lane’s healthcare customers can now quickly and securely exchange structured and unstructured data. This not only accelerates healthcare communications, but also improves productivity and care coordination processes. Further, as ETHERFAX maintains up-to-date compliance certifications, Lane’s customers can efficiently meet the requirements set forth by HIPAA.
Most recently, Lane became a certified reseller of the ETHERFAX Remote Integration Service (ERIS®). ERIS is a development tool that supports the processing of job files and is an alternative to using programming APIs. Additionally, ERIS provides support for email, Epic web services, and file drop.
Fully scalable with a simplified configuration, ERIS eliminates the need for outdated and expensive on-site fax servers that are difficult to maintain, set up, configure, and operate. As a stand-alone and fully customizable solution, ERIS can replace many local enterprise fax functions for businesses.
“Lane has always taken immense pride in our partnership with ETHERFAX, as it allows us to deliver superior messaging solutions with the support of the secure exchange network,” Maya added. “As we continue to grow our partnership, enterprise organizations across a wide range of industries will benefit from some of the fastest, most secure document exchange solutions available today.”
We’re proud to help healthcare organizations replace traditional faxing with ETHERFAX’s innovative and digital secure document exchange solutions.
Liz Maya CEO, Lane
Within just two weeks of implementing Lane’s Fax 2.0 solution, Henry Ford Health Systems decreased their transmission speeds from an average of 61 seconds per fax transmitted to 30 seconds per fax transmitted.
Lane has always taken immense pride in our partnership with ETHERFAX, as it allows us to deliver superior messaging solutions with the support of the secure exchange network. As we continue to grow our partnership, enterprise organizations across a wide range of industries will benefit from some of the fastest, most secure document exchange solutions available today.
Liz Maya CEO, Lane
A medical lab based in Hawaii transformed its 83% fax failure rate into a 97% success rate by replacing their traditional fax infrastructure with Lane and ETHERFAX’s cloud-based technology.
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From optimizing communication within a healthcare network to streamlining document exchange in a corporate environment or enhancing compliance with regulatory standards, ETHERFAX offers a versatile solution that can address diverse business needs and deliver tangible benefits. View our case studies to learn how.