etherFAX and Integra Share Success with Secure Cloud Fax Solution
Mar 17, 2017
Fax failures can derail a pharmacy. Interruptions and downtime can have serious consequences for pharmacists and customers, affecting prescriptions, medical records, billing and insurance information. Frankly, faxes can be a matter of life or death if prescriptions cannot be filled without incident.
Integra Group, a software company focused on the design and development of systems for the institutional pharmacy marketplace, knows just how important a reliable fax solution is. Prior to signing with etherFAX, Integra’s customers were experiencing failures and were not receiving their faxes during system downtime which created an overwhelming amount of support calls to Integra.
In 2013, Integra and etherFAX created Integra Cloud Fax Services, a secure fax solution to complement Integra’s product DocuTrack, the leading workflow and content management solution for the pharmacy market. Supported by etherFAX technology, DocuTrack increases productivity, reduces costs, and enhances HIPAA compliance.
With the integration of etherFAX, Integra evolved from antiquated FoIP and VoIP technology, to cloud-based fax technology. Integra also implemented the etherFAX Disaster Recovery (DR) solution to solve the down-time problem their pharmacy customers were experiencing.
Integra has since garnered interest from a broader market in healthcare and finance and delivers nearly two million faxes per month.
Senior Care Pharmacy, a provider of pharmacy and consulting services serving over 7,500 residents, was in search for a better fax solution and trusted Integra to get the job done.
"The first time we heard Integra had a cloud fax solution we jumped at it," said Cliff Hunt, Chief Information Officer at Senior Care. "Integra cloud fax has been a great experience for our organization with zero complaints from anyone. My customers and staff are happy with the increased reliability. Management is happy with reduced cost. I am happy because it is secure, reliable, and redundant.”
etherFAX also provided the ability for pharmacies to specify specific caller IDs on their client’s fax machine by internal department. Previously, pharmacies had been changing the headers on their fax sheets to a general business name that didn’t include the fax number.
“etherFAX is a company that has integrity, which is what we look for a in a partner. They are made up of some of the best minds in the secure document transport industry, helping us to provide a better fax solution for our customers,” said Louie Foster, Director of Product Management, Integra Group.
etherFAX is committed to designing and developing secure communications. Contact us to see how we can change the way your organization sends and receives information!