California Department of Toxic Substance Control Enhances Security with ETHERFAX
The California Department of Toxic Substance Control (DTSC) protects California’s people, communities, and environment from toxic substances, enhances economic vitality by restoring contaminated land, and compels manufacturers to make safer consumer products. Given the nature of their work, DTSC must adhere to strict compliance and security standards, particularly in alignment with Criminal Justice Information Services (CJIS) regulations and coordinated National Institute of Standards and Technology (NIST) security controls.
Challenge
Before partnering with ETHERFAX, DTSC relied on traditional physical fax machines to transmit sensitive documents. However, as the demand for a secure, cloud-based electronic fax (e-fax) solution grew, DTSC recognized the need to upgrade to a solution that could meet all compliance and security requirements, especially given their management of confidential law enforcement information.
Key priorities for DTSC included finding a provider that complied with the hundreds of mandated security controls required by state and federal law, or a company that was in the process of achieving FedRAMP High certification. This certification is essential to ensure the highest level of security in their operations.
Solution
After evaluating various cloud fax providers, ETHERFAX stood out due to its compliance with CJIS, its coverage of all 351 NIST security controls, and its proactive roadmap tailored for law enforcement agencies.
“We looked at top e-fax providers and ETHERFAX was the only company that had a core focus on meeting law enforcement CJIS security requirements, and could prove it through documentation and third-party validation,” said Robert Shortt, Chief Enterprise Architect at DTSC. “Other cloud fax providers are years behind when it comes to CJIS security compliance certification and secure content management. ETHERFAX’s third-party validation and commitment to their work ethics and law enforcement gives us peace of mind.”
ETHERFAX’s ongoing efforts to achieve FedRAMP High Certification further reassured DTSC that they were partnering with a forward-thinking provider that prioritized security as much as they did.
Currently, DTSC is in the process of implementing ETHERFAX’s DirectFax solution with Microsoft Teams integration, enabling staff to securely exchange confidential documents without changing their existing workflows.
“The fact that ETHERFAX never stores information locally on ETHERFAX hosting environments, unlike many other providers, provides an extra layer of data protection that is critical and required for our operations,” Shortt added.
Results
Utilizing ETHERFAX’s DirectFax solution, DTSC will soon transition from outdated physical fax machines to a secure, cloud-based system that meets all their CJIS compliance and security needs. ETHERFAX’s seamless integration into Microsoft Teams will also enhance DTSC’s workflow efficiency, reduce cost, and increase compliance alignment with ease. This value expands and extends to various government departments to manage and transmit sensitive information quickly and confidently.
As ETHERFAX progresses towards FedRAMP High certification, DTSC is confident they have chosen a provider that not only meets their current needs but is also prepared to evolve with future requirements. The solution has empowered DTSC to maintain the highest standards of security while streamlining their fax operations in a modern, cloud-based environment.
We looked at top e-fax providers and ETHERFAX was the only company that had a core focus on meeting law enforcement CJIS security requirements, and could prove it through documentation and third-party validation.
Robert Shortt
Chief Enterprise Architect, DTSC
The fact that ETHERFAX never stores information locally on ETHERFAX hosting environments, unlike many other providers, provides an extra layer of data protection that is critical and required for our operations.
Robert Shortt
Chief Enterprise Architect, DTSC
Find out more about what we do
Ready to get started?
From optimizing communication within a healthcare network to streamlining document exchange in a corporate environment or enhancing compliance with regulatory standards, ETHERFAX offers a versatile solution that can address diverse business needs and deliver tangible benefits. View our case studies to learn how.