At ETHERFAX, we take pride in collaborating with forward-thinking technology providers that help revolutionize healthcare operations. Our partner, Weave Cloud Solutions, is at the forefront of this transformation with its AI-powered Intelligent Document Processing (IDP) solution, Flow.
Leveraging machine learning and Generative AI (GenAI), Weave Cloud Solutions addresses some of the most pressing challenges in healthcare administration—automating document processing with unmatched accuracy to support front- and back-office teams. Together, ETHERFAX and Weave Cloud Solutions are enabling organizations to optimize healthcare workflows by combining secure document exchange with IDP.
Addressing the Healthcare Workforce Crisis
Today, healthcare organizations are facing unprecedented challenges including administrative inefficiencies, staffing shortages, and high burnout rates. Administrative staff spend hours manually sending and receiving medical documents, often within understaffed teams that are contending with high turnover rates.
In 2021, healthcare organizations saw a 132% increase in agency and temporary labor to compensate for staffing shortages. The consequences of understaffed and overburdened teams are significant, affecting referral management, scheduling, and patient care at a high cost. Referral leakage alone averages 55-65%, resulting in a significant loss of top-line revenue for health systems.
ETHERFAX’s partnership with Weave Cloud Solutions aims to resolve these challenges through innovative solutions that enhance healthcare operations and alleviate administrative burden.
Automating Workflows with AI
ETHERFAX’s network is designed to facilitate the interoperable exchange of data across diverse endpoints and applications. Leveraging hybrid-cloud technology, our Secure Exchange Network (SEN) enables secure, fast, and reliable document exchange without the need for telephony.
Weave Cloud Solutions enables organizations to capture incoming data from ETHERFAX, or any other starting point, then perform AI-powered document processing with Flow. Flow captures incoming data, intelligently classifies documents, and triages information to ensure it reaches the right team and/or system.
Let’s take a closer look at how healthcare organizations can utilize Flow’s digital workforce to process data:
- Capture: Ingest incoming documents seamlessly from ETHERFAX or other sources, such as scanners, file-drops, email, and more.
- Classify: Use AI-powered Intelligent Document Processing to identify document types with greater than 95% accuracy.
- Triage: Edit incoming documents with an easy-to-use tool that can split payloads, delete unnecessary pages, and rearrange data to give teams mission-critical information
- Route: Push documents to the appropriate department, EHR system, or revenue cycle management platform.
As a result, documents such as prior authorizations, MRI orders, lab results, referrals, requests for medical records, and claims can be processed accurately and efficiently enabling staff to focus on higher-value tasks.
Key Benefits of Flow
Flow seamlessly integrates with major Electronic Health Record (EHR) systems, including Epic and Oracle Health, as well as revenue cycle management platforms, like Waystar. By maintaining compliance with stringent regulations such as HIPAA and HITRUST, Flow ensures that healthcare organizations can trust the solution’s security and reliability.
Additionally, Flow enables healthcare organizations to achieve:
- Operational Efficiency: Flow reduces manual data entry by up to 80% and processes documents 10x faster than traditional methods.
- Cost Savings: Flow cuts administrative labor costs by up to 70%, minimizes claim denials, and improves reimbursement rates.
- Improved Accuracy: Flow can deliver greater than 95% data accuracy, significantly reducing errors and compliance risks.
- Scalability: As a cloud-based solution, Flow supports organizations of all sizes, from health systems and payers to legal, finance, and beyond.
- Secure Network: Integrates with ETHERFAX’s secure network to ensure reliable and compliant document transmission.
- Better Outcomes: Providers and administrative staff gain access to timely, accurate patient data for higher-quality care delivery. |
Driving Innovation in Healthcare
The collaboration between Weave Cloud Solutions and ETHERFAX brings together advanced document processing and secure data exchange to create a more efficient healthcare ecosystem. By automating document workflows and reducing administrative burdens, our partnership enables healthcare providers to accelerate time to care and improve patient outcomes.
Together, Weave Cloud Solutions and ETHERFAX are empowering healthcare organizations to optimize their workflows and streamline operations.
