Transcript
What do vendors or providers need to do differently in the wake of the Change Healthcare outage?
Paul Banco: First and foremost, vendors really need to do their due diligence on security. Require third-party attestions of compliance – that’s number one. Number two – always have a Plan B. We live in a world where we’re so reliant on computing and technology – if you don’t have a Plan B, you’ll end up like a lot of other providers who are actually getting federal bailout right now in the wake of the Change Healthcare outage and breach.
If AI is the #1 trend right now, what is #2 in your opinion?
Paul Banco: I think we’ll see a lot of technology and automation come together with AI. I think we’ll see happier staff, a lot of burden come off of staff with the use of AI technology. Staff morale will improve with the use of AI technology.